SHIPPING

SHIPPING POLICY

Last updated: 30/10/2026

We ship from Sydney, NSW, to Australia and most countries worldwide.

ORDER PROCESSING

Orders are processed and dispatched within 3–7 business days. Business days are Monday to Friday, excluding NSW public holidays. During collection launches, sales and other busy periods, processing may take a little longer. Pre-order items are dispatched according to the estimated date shown on the product page (see Pre-orders below).

DOMESTIC SHIPPING (AUSTRALIA)

Australian orders are shipped with Australia Post.

  • Standard Shipping: $12 flat rate. Estimated delivery 3–10 business days after dispatch.
  • Express Shipping: $16 flat rate. Estimated delivery 1–3 business days after dispatch.

INTERNATIONAL SHIPPING

  • Standard International: $28 flat rate. Estimated delivery 7–21 business days after dispatch, depending on the destination.
  • Express International: $45 flat rate. Estimated delivery 5–8 business days after dispatch.

The shipping options and prices shown at checkout apply to your order.

DUTIES AND TAXES (INTERNATIONAL ORDERS)

Import duties and taxes are included in our prices for international orders. We ship duties-paid through our international checkout partner, Zonos, so you will not be charged extra duties or taxes on delivery.

In rare cases, a carrier or customs authority may charge a local handling or clearance fee that is outside our control. If this happens, please contact us at hello@monpaleis.com.

TRACKING

Once your order is dispatched, we will email a tracking number to the email address used for your order. A tracking status such as "pre-shipment" or "label created" means a label has been made and your parcel has not yet been scanned by the carrier.

PRE-ORDERS

Pre-order items show an estimated dispatch date on the product page. This is an estimate and may change; if it does, we will email you.

For pre-order cancellations, please see our Refund Policy.

SHIPPING ADDRESS

Please check your shipping address carefully at checkout. If you need to change it, email us as soon as possible; we can only change it before your order is dispatched. If a parcel is returned to us because of an incorrect or incomplete address supplied at checkout, we can resend it, and you may need to pay the extra shipping cost.

DELAYED, LOST OR DAMAGED PARCELS

If your tracking has not updated for 5 business days, or it shows as delivered but you have not received it, please check with neighbours and your local post office, then email us at hello@monpaleis.com. We will investigate with the carrier. If your parcel is confirmed lost in transit, we will send a replacement or refund you.

If your order arrives damaged, please see the Faulty, Damaged or Incorrect Items section of our Refund Policy. Nothing in this policy excludes your rights under the Australian Consumer Law.

CONTACT US

Email: hello@monpaleis.com